When will I receive my order?
At the end of our Kickstarter campaign, we’ll verify backers’ shipping and payment information and begin production of the Zelensky Action Figure. Exact dates are subject to change, but currently, we anticipate orders delivering in March 2023.
Last updated: July 27, 2022 09:08
Is the Limited Edition Zelensky Action Figure available after the Kickstarter campaign closes?
No. The limited edition is a one-time run. It comes in a black turtleneck and will only be available as part of this Kickstarter campaign.
Don’t worry, we will continue to offer the Original Zelensky Action Figure if you need more after the campaign.
Last updated: July 27, 2022 09:08
You still don't have my full address. How will I get my reward?
Kickstarter does not collect shipping addresses at ‘checkout’. They leave that work to us but we only get access to the tools to do it once the campaign ends.
Sit tight and we’ll reach out to get your shipping info.
Last updated: July 27, 2022 09:08
What if I want to change my reward?
If you’d like to change your pledge amount or reward, check out Kickstarter’s how-to articles below for more info.
How to change your pledge amount: https://help.kickstarter.com/hc/en-us/articles/115005126814-How-can-I-change-my-pledge-amount-
How to change your reward: https://help.kickstarter.com/hc/en-us/articles/115005132953-How-can-I-change-my-reward-selection-
Last updated: July 27, 2022 09:08
Can I add one more figure to my order?
Kickstarter doesn’t provide us with tools to add and subtract items from individual orders like an eCommerce site but we are working on some solutions and we are confident that you’ll be able to customize your order to your liking between now and when it finally ships.
Last updated: July 27, 2022 09:08
Can I update my email address?
Sure. When you modify your Kickstarter account, our info for you automatically updates. Just click your profile icon in the top right corner of the screen. Hit “Account,” enter your preferred email, and we’re good to go!
Last updated: July 27, 2022 09:08
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.